This Privacy Policy explains what information the Gemba MTS mobile application ("the App", "we", "us") collects, why we collect it, how it is used and shared, and the choices and rights you have. The App is a workplace maintenance and ticketing tool intended for use by employees and authorised personnel of organisations that subscribe to our service. By using the App you agree to the practices described here.
We collect only the information needed to operate the maintenance, ticketing, attendance and notification features of the App. The table below maps each category to the device permission or technology involved and the purpose.
| Data category | Examples | Why we collect it |
|---|---|---|
| Account & identity | Name, email address, phone number, role and organisation, login credentials | To create and authenticate your account (via Google Firebase Authentication, including phone/OTP and email sign-in) and associate you with your organisation. |
| Device & push notification data | Firebase Cloud Messaging (FCM) push token, device model and name, operating system version, app version | To deliver push notifications (e.g. ticket assignments and alerts) and to provide technical support and diagnose issues. |
| Precise location | GPS coordinates (ACCESS_FINE_LOCATION) |
To support geofenced attendance and to tag the location of tickets/assets. Location is used while you are using the App (foreground). The App does not track your location in the background. |
| Camera & photos | Photos you capture or select (CAMERA, photo library) |
To let you attach images to tickets, assets, spare parts and maintenance records. |
| Microphone & speech | Audio captured for voice input and speech-to-text (RECORD_AUDIO, speech recognition) |
To enable voice input for the in-app AI assistant. Audio is processed to produce text and is not used for any other purpose. |
| Biometric authentication | Face ID / fingerprint result | For optional on-device login. Biometric data is handled by your device's operating system, stays on your device, and is never transmitted to or stored by us. |
| Usage & analytics | App events, feature usage, crash and performance diagnostics (Firebase Analytics) | To understand how the App is used, improve features, and maintain reliability. |
| Payment information | Subscription and transaction details processed by Razorpay | To process subscription payments. Card and banking details are collected and processed directly by our payment provider (Razorpay); we do not store full card numbers. |
| Content you submit | Ticket descriptions, comments, checklists, signatures, feedback | To provide the core maintenance and ticketing functionality. |
We do not sell your personal information. We share data only with service providers that help us run the App, and only as needed:
We retain personal data for as long as your account is active or as needed to provide the service and meet legal, accounting or reporting requirements. You may request access to, correction of, or deletion of your personal data by emailing support@gembaconnect.in. We will respond within a reasonable period and in accordance with applicable law. Note that some records may be retained where the law requires or where your organisation (as data controller for work records) requires them.
We use industry-standard measures — including encrypted connections (HTTPS/TLS), access controls and authentication — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and review our practices regularly.
The App is a workplace tool and is not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us data, contact us and we will delete it.
The App requests the following device permissions; each is optional and used only for the feature noted, and you can revoke any of them at any time in your device settings:
On Android: Settings → Apps → Gemba → Permissions. On iOS: Settings → Gemba.
Depending on your jurisdiction, you may have the right to access, correct, delete, export, or restrict the processing of your personal data, and to withdraw consent. To exercise these rights, contact us using the details below. Because the App is provided to you through your employer/organisation, some requests may be directed to your organisation, which acts as the controller of your work records.
Your information may be processed and stored on servers operated by our service providers (Google, Razorpay, Microsoft Azure) which may be located in countries other than your own. We rely on appropriate safeguards for any such transfers.
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where appropriate, notify you in the App. Continued use of the App after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or your data, contact:
GEMBA CONCEPTS PRIVATE LIMITED
Email: support@gembaconnect.in
Address: No. 10/L No. 10/M, 4th N Block Rajajinagar, Rajajinagar, Bangalore North, Bangalore- 560010, Karnataka